JQL Markets seeks to develop a stable and long-term relationship with its clients. We are constantly striving to provide better service and accomplish values in order to exceed clients’ expectations with additional service assistance. In line with this, we regard our clients’ suggestions, opinions and concerns to be of the utmost significance. We also acknowledge that a client’s dissatisfaction is an opportunity for us to improve by enhancing our products and quality of services.
If I have a complaint, what should I do?
In the unlikely event that you are dissatisfied with the services provided by JQL Markets, please contact your Account Manager as soon as possible or email us at [email protected] with the process outlined below. This will help us to resolve your complaint in the most efficient way possible in order to regain your confidence.
1
Gather all the relevant supporting documents relating to your complaint
2
Consider the issues you would like to be addressed and what you would like us to do
3
Contact your Account Manager directly
Should your issue persist, please contact us as early at your earliest convenience to allow us to resolve your complaint immediately. If your account manager is unable to resolve your complaint satisfactorily, please request that your complaint be forwarded to the management. You can also contact us directly by sending an email to [email protected].